The Ontario Public Service (OPS) is a professional service organization committed to providing high-quality, cost-effective services that keep pace with rising public expectations.

In order to meet or exceed the expectations of our clients, the Ministry of Economic Development and Innovation is committed to providing services that are:

Knowledgeable

We use our knowledge, experience and expertise to provide quality service.

Responsive and Timely

We respond to our clients in a timely, courteous and fair manner.

The programs and services we deliver set, monitor, communicate and consistently meet program-specific service standards using dependable service delivery processes.

Professional

We treat all clients with respect and dignity.

Helpful

We strive to be available to our clients and support them by providing clear, accurate and relevant information about our services and programs.

Accessible

Our services are delivered in a manner that complies with the requirements of the Ontarians with Disabilities Act (2001) and the Accessibility for Ontarians with Disabilities Act (2005) and promotes the participation of persons with disabilities and considers their expectations of dignity, independence and integration.

Accountable

The Ministry of Economic Development and Innovation recognizes the value of measuring our performance against these service commitments and specific targets, and against the OPS Common Service Standards.

We are committed to reviewing, evaluating and communicating our performance to our clients and are committed to continuous improvement.

MEDI protects, under Freedom of Information and Protection of Privacy Act, personal information provided by clients, for the purpose of receiving services.

We manage resources as efficiently and effectively as possible to enable a focus on creating value for clients.

And where our services are delivered indirectly by agencies or other third parties, the Ministry of Economic Development and Innovation promotes achievement of the service principles through agreements with those parties, as they are established or renewed.

Our Business Service Standards

• Enquires received via the 1-800 telephone line are answered or referred to the appropriate organization within 1 business day.
• Calls referred to divisions of the Ministry of Economic Development and Innovation are contacted or provided advice within 4 business days.
• For qualified leads, a business proposal is provided to the client within 10 business days.
• Clients are contacted within 10 days of the ministry providing the business proposal.

Feedback

We value client feedback and invite you to share your comments, suggestions, complaints or compliments with us.

Contact Us

Have a question, some feedback, or want to get information? Please visit our Feedback page at www.investinontario.com.

 2010 Service Commitments and Results