The Outsourcing Institute
Frank J. Casale, Founder, CEO

"As the outsourcing industry matures, companies increasingly appreciate the value they can add to their business by accessing high quality IT, back office or knowledge processing expertise without crossing oceans and time zones. Many companies are finding this talent in Ontario, plus all the benefits of proximity to U.S. customers, similar legal and financial frameworks, few risks and lower costs."

Aithent Inc.
Nabarun Chaudhuri, President

"Investing in Ontario is a long-term strategic initiative for us. We are an organization with strong service-oriented roots. We are able to tap into a significant talent pool in Ontario with professionals who have the right set of skills and experience to service our US clients and global clients. These advantages add up to a faster time-to-market and lower Total Cost of Engagement (TCE) for our high-value projects.

With a focus on industries including finance, banking, insurance, manufacturing, high-tech, logistics, telecom and governments, Aithent offers advanced products for enterprise case management, regulatory and compliance management, and legacy system modernization. Headquartered in the U.S. with operations in India and now Mississauga, Aithent delivers comprehensive, sophisticated software solutions to organizations worldwide."

Intelliware Development Inc.
Glen Johnson, Senior Vice-President, Business Development

"Quality is ingrained in every step of our approach. Here in Ontario, we have access to the IT talent necessary to deliver on complex business projects. That has been a critical factor in our being able to grow our business. Secondly, because of our geographic location, we share a business culture with our U.S. clients, which mitigates some of the risks that can arise from miscommunication. There will always be complexities that arise during the life of an assignment, especially in the type of high-value projects we undertake. Our near-shore business model facilitates handling that process successfully."

Globealive Communications Corp.
Ezio D'Onofrio, President and Chief Operating Officer

"The relocation of our call centre from overseas to Windsor has provided Globalive with access to an incredibly dynamic and exceptionally skilled workforce…Furthermore, it's given us the opportunity to provide over 100 new jobs to Ontarians while we gain an extraordinary group of people who truly uphold our commitment to providing customers with quality and value."

Booz & Company
Mahadeva Matt Mani, Senior Associate

"Our research indicates that there are substantial benefits to be achieved from setting up shared services centers and/or outsourcing to Canada. For example, the benefits and relative ease of nearshoring to Ontario, where exceptional well-trained resources are available and where cost reductions can be achieved faster are often overlooked by executives. Canada's cultural affinity and physical proximity to the U.S. are key factors to be considered for higher-value and customer facing applications."