North America's Prime Call Centre Location

A highly competitive cost structure:

• Wage and benefit costs to employers are lower in Ontario than in many U.S. cities.
• According to the 2008 KPMG Competitive Alternatives study, Canada is third only to Mexico and the United States in terms of annual call centre costs.

An exceptional workforce:

• Over half of Ontario's workforce have completed a post-secondary certificate, diploma or university degree program
• Of the 24 Colleges of Applied Arts and Technology across Ontario, 16 offer specialized training in Call Centre operations
• 20% of Ontario's workforce speak at least one language besides English, including Chinese, French, German, Greek, Italian, Japanese, Portuguese or Spanish
• Staff turnover rate is low and less than 3% of time is lost to absenteeism

A state-of-the-art telecom infrastructure:

• Long distance lines are 100% digital
• Long distance trunk lines are 100% fibre optic
• Ontario offers a choice of carriers and has seamless voice, video and data links with U.S. carriers
• Ontario is a world leader in digital microwave transmission, satellite communications services and data distribution networks

Notes:
All figures in U.S. dollars.