Know Your Rights – Water Heater Rentals

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>> Consumer Services spokesperson speaking inside a house, next to a water heater

Beware of door-to-door sales people offering tempting deals on water heater rentals. Here’s what you need to know before you sign:

• As soon as you open your door, ask for photo ID. Get the name of the person and the business. ID first, sales pitch second.
  On screen: Ask for photo identification. Get the name of the person and business.
• Get the details in writing. Rental fees, installation, repair, extra service charges and warranties should all be explained in your agreement, and remember to keep a copy.
  On screen: Rental fees, installation, repair, extra service charges and warranties should all be explained in your agreement.
• Read your agreement, especially the fine print. Do not feel pressured to sign on the spot. If the salesperson insists on immediate action, say no.
• Know the terms of your agreement:
  • How long is it for?
  • Will the business automatically renew your contract without your consent?
  • If you want to get out of your agreement, what will it cost?
• You have the right to cancel your door-to-door water heater agreement within 10 days of receiving your written copy.
• In some cases, you may have up to a year to get out of the contract if the agreement
  • Fails to disclose key information, like all costs.
  • Or fails to tell you about your rights.
    On screen: In some cases, you may have up to a year to get out of the contract if the agreement fails to disclose key information

Be a Smart Consumer.

Visit Ontario.ca/consumerservices

Know your rights.

On screen: Ontario.ca/consumerservices