Your Rights when Booking Travel
Your agent must:
- Promptly provide you with a receipt once you have made payment to your travel agency for travel services.
- Inform you of the terms and conditions of your booking, including any options for changing, continuing or cancelling the trip.
- Verify all the information in your ticket, voucher, itinerary, information or documents, before giving them to you.
- Advise you of any special entry requirements and what travel documentation will be required for each person travelling if you are travelling outside of Canada.
- Advise you about the availability of trip cancellation insurance and out-of-province health insurance, if applicable.
Both Ontario travel agencies and travel wholesalers must disclose the full cost of the travel services in their advertisements. This protects consumers from hidden fees (e.g., a trip to London is advertised as $200, but when you book, you pay an additional $200 in taxes, surcharges and other fees). The ad must provide the total price of the trip or the base price.
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