2013 Top Complaints and Inquiries

2013 Top complaints and inquiries
Rank Service Sectors Total Formal Complaints Inquiries
1 Collection Agencies
3,786
478
3,308
2 Water Heater Rentals/Removal
2,578
341
2,237
3 Home Renovations/Repairs
1,739
410
1,329
4 Motor Vehicle Purchases/Sales
1,488
90
1,398
5 Home Furnishings
1,105
235
870
6 Appliances
932
161
781
7 Payday Loans
920
55
865
8 Telephone/Long Distance
816
120
696
9 Motor Vehicle Repairs
804
11
672
10 Personal Items
761
115
646

Complaints are allegations only, until proven in court. The nature of telephone inquiries may or may not relate to alleged misconduct – some may be purely information-seeking.

Our Consumer Beware List has information about businesses that have either failed to respond to the Ministry concerning a written consumer complaint; have had an administrative order issued against it; or have a conviction or outstanding charge under the Consumer Protection Act, 2002.

Archive

2004 to 2012