Top Complaints and Inquiries
2011
Service Sectors
Total
Written
Complaints
Complaints
Verbal
Inquiries
Inquiries
1
2
3
4
5
6
7
8
9
10
2
3
4
5
6
7
8
9
10
Collection Agencies
Water Heater Rentals/Removal
Home Renovations/Repairs
Motor Vehicle Purchases/Sales
Home Furnishings
Health & Fitness Clubs
Personal Items
Appliances
Credit Reporting
Motor Vehicle Repairs
Water Heater Rentals/Removal
Home Renovations/Repairs
Motor Vehicle Purchases/Sales
Home Furnishings
Health & Fitness Clubs
Personal Items
Appliances
Credit Reporting
Motor Vehicle Repairs
4,512
2,518
2,349
1,621
1,249
1,240
927
926
924
908
2,518
2,349
1,621
1,249
1,240
927
926
924
908
943
416
545
155
316
345
163
170
142
166
416
545
155
316
345
163
170
142
166
3,569
2,102
1,804
1,466
933
895
764
756
782
742
2,102
1,804
1,466
933
895
764
756
782
742
Complaints are allegations only, until proven in court. The nature of telephone inquiries may or may not relate to alleged misconduct – some may be purely information-seeking.
Our Consumer Beware List has information about businesses that have either failed to respond to the Ministry concerning a written consumer complaint; have had an administrative order issued against it; or have a conviction or outstanding charge under the Consumer Protection Act, 2002.
