Your Rights under Timeshare Agreements

You’re entitled to a 10-day cooling-off period, in which you may cancel your contract for any reason. To do this, you need to provide notice to the supplier — preferably by registered letter, fax or e-mail in order to ensure you have proof of delivery. The company must refund any deposit within 15 days after it receives a request to cancel.

If you pay by credit card and cancel within 10 days of signing a timeshare agreement, you have the right to exercise charge-back provisions, as outlined in Section 99 of the Consumer Protection Act. You may request the credit card issuer cancel or reverse the credit card charges and any associated interest or other charges. You must send a written notice to your credit card company within 60 days after the date by which the company was supposed to have refunded the payment.

Consumer agreements must disclose specified information. If a company isn’t delivering on the contract or if you encounter an aspect that wasn’t disclosed as part of the deal (e.g., an annual renewal fee), you have the right to cancel within one year.

When a consumer and business are engaged in an ongoing contract and the business decides to amend the contract, it must inform the consumer and provide them with an updated version of the agreement. Contracts can be actively renegotiated, but the consumer must explicitly agree to the changes. Then the supplier must follow up with an updated version of the contract.

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