Telephone and Long Distance Services
Telecommunication services are federally regulated in Canada.
The Commissioner for Complaints for Telecommunications Services helps to resolve telecommunication complaints, including:
- problems with service delivery, such as failure to install services in a timely manner or frequent interruptions to service
- contract disputes, such as when you believe your provider is not living up to its agreement
- billing errors or disputed charges
- problems with security deposits or payment arrangements
- unauthorized transfer of service, sometimes known as “slamming.”
For more information or to lodge a complaint, visit the Commissioner for Complaints for Telecommunications Services.
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