From Our Consumer Files - The Case of the Inaccurate Records
A consumer called the Consumer Protection Branch complaining that his credit file contained inaccuracies and that the credit bureau was unwilling to correct them.
When the ministry staff member called the credit bureau, it was revealed that the consumer had not detailed any specific complaints, so the agency was unable to act. The bureau immediately contacted the consumer for more information.
An account, reported as long overdue by a major department store, was, through careful review of records, determined to be the responsibility of the consumer’s ex-spouse. The ministry mediated between the two parties, and the matter was resolved to the consumer’s satisfaction as the agency and the department store agreed that the reference on his credit file could be lifted.
