Helpful Tips to Know Before Shopping Online

• Don’t fall for offers that sound too good to be true — they often are.
• Don’t respond to spam — unsolicited e-mail offers.
• Avoid getting hooked by offers for samples with purchases and other “freebies” – they are meant to reel in the unsuspecting.
• Know whom you’re dealing with. The company’s website should provide basic information (i.e. the seller’s name, business address and phone number).
• Check the reputation of the business before buying – be careful because it may pocket your money and not deliver on its promises. If you’ve never dealt with the company before, ask friends or family if they have.
• Know what you’re paying for. Appropriate product information should be provided (i.e. information on size, materials or colour options, certificates or seals of approval, and warranties or guarantees).
• Consider the full cost of the purchase: all applicable taxes, shipping and handling charges, duty and currency conversions should be factored in.
• Always read the fine print on your contract. The terms and conditions of the agreement and refund or exchange policies should be clearly stated.
• Print or save all contracts and receipts for your protection.
• Avoid purchases where there is no contract detailing your rights and responsibilities along with the company’s.
• If you are purchasing goods internationally, make sure the product meets Canadian safety standards.
• Keep in mind that companies located far away may charge high shipping costs on returned items and it may be costly to pursue legal remedies if a problem arises.
• Be aware that some companies may not honour warranties on goods that are purchased cross-border if you can purchase similar goods in Canada.
• Decide on the appropriate form of payment. It’s a good idea to wait until you have received your goods or services before making any payments, if possible.
• Ensure that your credit card number and personal financial information are being sent over a secure and protected website and server. Responsible businesses usually advertise this fact.
• Ensure that appropriate complaint handling procedures are in place. Information such as knowing where, how and to whom you may direct any complaints should be clearly stated on the company’s website.
• For more tips on shopping online, visit the Identity Fraud section of this website.