What is the role of the Tarion Ombudsperson and how can I contact him?

Tarion’s New Home Buyer Ombudsperson was introduced as a second avenue of assistance for consumers who believe they have been treated unfairly or improperly by Tarion. The Ombudsperson is responsible for reviewing and resolving complaints regarding warranty claims to ensure that homeowners’ interests are protected and that Tarion takes a consistent, timely and fair approach to claims handling.

Tarion’s Ombudsperson does not make warranty decisions. Rather, the Ombudsperson acts as a resource if you have concerns about Tarion’s procedures and policies, and how they were applied in your case.

The Ombudsperson operates independently from all other Tarion departments, and reports directly to Tarion’s President & CEO.

You may contact Tarion’s Office of the Ombudsperson at:

New Home Buyer Ombudsperson
Tarion Warranty Corporation
5160 Yonge Street
Toronto ON  M2N 6L9
Tel: 416-229-3828
E-mail: ombuds@tarion.com