What is the role of the Ministry of Consumer Services with respect to Tarion?
The Ministry of Consumer Services is responsible for creating and amending the legislation. The ministry collects and assesses information about the delivery of Ontario’s New Home Warranty Plan and provides Tarion with formal recommendations for program improvements based on issues that arise in the marketplace.
The ministry is unable to handle individual new home warranty cases or intervene in any Tarion warranty decision. The administration of the Ontario New Home Warranties Plan Act is exclusively under Tarion’s jurisdiction.
Tarion has committed to sharing key information with the ministry, including: quarterly reports of operational data, activity updates and advance notifications of certain by-law changes. As an accountability measure, Tarion is also required under the act to submit an annual report to the ministry for tabling in the legislature.
Although the ministry is unable to intervene in any individual warranty cases with Tarion, the minister is always open to considering the experiences homeowners have with Tarion. Should you have a complaint about Tarion’s customer service, please advise us in writing. The ministry may, with your consent, contact Tarion on your behalf to ensure Tarion is aware of your complaint, and that they will provide you with a response. It is important that you indicate in writing whether you do or do not wish the ministry to share your complaint information with Tarion.
You may address customer service complaints regarding Tarion in writing to:
Minister of Consumer Services
6th Floor, Mowat Block
900 Bay Street
Toronto ON M7A 1L2
Toll-free: 1-877-665-0662
In Toronto: (416) 327-8300
Fax: (416) 326-1947
E-mail: infomcs@ontario.ca
