Part VI of the Consumer Protection Act, 2002 provides a statutory warranty of 90 days or 5,000 km, whichever comes first, on all new and reconditioned parts and associated labour. But repairers are free to provide warranty coverage beyond that outlined by the legislation. As well, the act states suppliers, including repair shops, must guarantee that services provided are of a reasonably acceptable quality.

If your vehicle breaks down during the warranty period, or becomes unsafe to drive, take it back to the repair shop. If this isn’t reasonable or practical, you can have it repaired at the closest facility. By law, the original shop has to pay back the money you were charged for the repair, as well as any reasonable towing costs involved.

If the original repair shop refuses, you can take your vehicle to another shop and ask for a written assessment indicating that the original repairs were not carried out properly. You are then in a position to take the matter back to the original repair shop or to court, or you can file a complaint with the ministry.

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