The Invoice
The invoice must include specified information, including:
- Name, address and telephone number of the repair shop.
- The name of the consumer.
- Make, model, vehicle identification number and licence number of the vehicle.
- The odometer reading when the vehicle was dropped off and when the vehicle is returned to the customer.
- Parts installed and whether they are new, used or reconditioned and whether parts provided by the original equipment manufacturer were used
- Prices of the parts.
- The total cost for the labour and how it was calculated.
- Shop supplies charged to a customer (and not included in normal operating costs).
- Terms of the warranty provided by the repair shop for each part installed and the labour to install it if that warranty coverage is equal to or greater than the one deemed by the act to apply to repairs (90 days or 5,000 km, whichever comes first).
- Total amount billed.
Under Part VI of the Consumer Protection Act, 2002, the total cost of repairs cannot exceed the amount in the written estimate by more than 10 per cent. If you have declined an estimate, the total cost cannot exceed the amount you’ve authorized.
