What If the Repair Shop Doesn’t Do a Good Job?
Disputes can arise between car owners and repair shops over the quality of work carried out. The customer may complain that the mechanic misdiagnosed the problem or was negligent or that the vehicle may have come out of the shop with more problems than when it went in.
It’s important for you to know that this kind of disagreement falls under the Consumer Protection Act, 2002. Disputes involving the quality of repair work fall under the act’s deemed warranty on services provision, which says that repair services must be of a reasonably acceptable quality. This is in addition to the warranty provided for repairs.
If you feel a repairer has not done a good job, you should start by sending the shop a letter describing your complaint.
If this fails to produce results, get a written assessment of your vehicle’s problem from another shop. If this indicates that, for example, the repairs were done to the wrong components of the vehicle, or the repairs were not properly carried out, write to the first shop with this new information and ask for an adjustment of the repair bill.
If that doesn’t work, your next step could be to file a formal complaint.
