Negative Option Billing

There are many service arrangements, such as lawn care contracts and music clubs that are ongoing without a clear end to the contract or opportunity to renew. Consumers are expected to inform the company when they wish to cease the service.

Occasionally, companies may add services or products to the arrangement without consent from the consumer, expecting payment for goods or services the consumer didn’t request. Under the Consumer Protection Act, this is illegal.

No Payment for Unsolicited Goods or Services

No supplier may demand payment or suggest that a consumer must pay for any unsolicited goods or services even if the consumer is under contract with the company to receive other goods or services. The company must have the express written authorization from the consumer to bill for extra goods or services.

Consumer Rights