Water Heater Rentals - Understand the Agreement
If this agreement is too complicated to understand, maybe you should deal with someone else.
Know the terms
You should find out:
- How long does the agreement last?
- Will the business try to renew the agreement automatically without contacting you first (for example, does the agreement say “without your prior consent”)?
- Are there any costs other than monthly rental?
- If you change your mind and want to get out of the agreement, what extra costs might you face? For example, will you have to pay a cost to remove the water heater? Or will there be any charges for unreasonable or excessive wear or use of the water heater?
When can you cancel?
Ontario’s Consumer Protection Act protects people who rent water heaters. Before you rent, be aware of your rights.
- You have a right to cancel your door to door water heater rental agreement for any reason within 10 days of receiving your written copy of the agreement. There is no charge for cancelling during this cooling off period unless the company has already installed the water heater at your request. In this case, they may charge you a reasonable amount for the cost of removing it.
- You have up to a year to cancel if the agreement does not meet certain requirements. For example, the agreement must:
- disclose key information you need to know (such as all costs)
- inform you about your rights.
Misleading statements
If you believe the business or salesperson made a false, misleading or deceptive statement, you may have additional remedies. Contact the Ministry of Consumer Services for more information.
