Your Rights When Buying Home Furnishings

• If the company fails to deliver or begin performing its obligations within 30 days of the date in the agreement, you can cancel at any time before delivery or commencement of performance. But you lose the right to cancel if you agree to accept delivery or allow the company to perform its obligations after the 30-day period. If the agreement has no date, the 30 days run from the date the agreement was signed. Again, you lose that right if you accept delivery or permit the company to perform its obligations after the 30 days.
• Consumers are also protected against unfair business practices such as deceptive promotional and sales tactics. If an unfair practice has occurred, you can rescind the agreement within one year. One way to do this is by sending the seller a registered letter. If that doesn’t produce results, contact the Consumer Protection Branch.
• Referral selling is allowed. A salesperson is allowed to offer you an incentive for helping find other buyers, but the description of the incentive must not be false, misleading or deceptive.
• If you buy something in your home worth $50 or more, such as new drapes from a door-to-door salesperson, you have special protection:
  • You have a 10-day cooling off period, during which you can cancel the contract for any reason and obtain a full refund.
  • In addition to the name and address of the buyer and seller, a description of the item and price, delivery dates, delivery charges and the date on which goods are to be delivered must all be stated clearly on the contract.

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