If all of the following conditions have been met, a consumer complaint will be posted on the list:
The consumer must have informed, or made a reasonable effort to inform, the business about their complaint before asking the Ministry of Consumer Services for help.
The consumer must file the complaint with the Ministry in writing.
If the complaint falls under the Consumer Protection Act, 2002, the amount of money in dispute must exceed $100.
The Ministry must notify the business about the complaint on two separate occasions in accordance with regulated timeframes. Additionally, the business must fail to respond to the Ministry, fail to resolve the situation to the satisfaction of the consumer or fail to respond to the substance of the complaint.