How can I get information removed from the Consumer Beware List?

Information will be removed from the Consumer Beware List if the following circumstances apply:

  • the business did not receive notice of the complaint from the Ministry
  • the business has resolved the situation to the satisfaction of the person who filed the complaint or otherwise responded to the substance of the complaint.

If this is the case, a business can write to the Director of the Consumer Protection Branch and ask for the removal of company information from the Consumer Beware List.

Mailing Address:

Ministry of Consumer Services
Consumer Protection Branch
Box 450,
1201 Wilson Ave Building A
North York, ON
M3M 1J8

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