Filing a Complaint
Follow these simple steps to file a complaint:
- Review your rights to find out whether you have a complaint that falls under our Ministry’s authority.
- Write a complaint letter to the business to see if they can resolve the problem for you. Remember to keep a copy of your letter and proof of delivery. It is also a good idea to keep records of any other communication you have with the business.
- If you are unable to resolve the complaint with the company, contact us for help. You can either:
- Call us: 416-326-8800 or 1-800-889-9768; TTY: 416-229-6086 or 1-877-666-6545;
- Submit your complaint online, or
- Download and complete a hardcopy of the complaint form and mail, fax or e-mail it to us at:
Ministry of Consumer Services
Consumer Protection Branch
5775 Yonge St. Suite 1500
Toronto, ON M7A 2E5
Fax: 416-326-8665
E-mail: consumer@ontario.caPlease Note: Include any supporting documentation, such as copies of correspondence between you and the company, with your complaint.
Reminder
Some businesses are regulated under legislation other than the Consumer Protection Act. To make a complaint about a business providing services in any of the following sectors, click on the appropriate link below to contact that regulatory body directly:
