Service Commitment
The Ministry of Consumer Services is committed to providing high-quality, cost-effective services that are accessible, responsive, reliable, caring and accountable. We measure our performance against standards derived from our service pledge.
Services for consumers
We’re here to help. We:
- facilitate complaint resolution between consumers and business
- provide information to the public about consumer rights, "smart consumer habits" and marketplace risks and threats
- provide consumers with practical advice on resolving disputes with businesses.
Service Pledge
| Prompt Response ... Timely Service | |
|---|---|
| On average, we will address 75% of formal/written consumer complaints within 90 business days of receipt. | |
| Callers will get a live agent 85% of the time when calling from 8:30am to 5:00pm weekdays. | |
| 85% or more of surveyed callers will rate our timeliness as good or excellent. | |
| Courteous & Helpful Service | |
| 85% or more of surveyed callers will rate our overall telephone service as good or excellent. | |
| 85% or more of surveyed callers will rate our courtesy and helpfulness as good or excellent. | |
2010 Service Commitments and Results
Services for business
For all permit and licence applications in the following areas we will:
- Acknowledge receipt of your application and follow up regarding any deficiencies by phone, fax or email within 14 business days
- Process complete applications within 14 business days.
| Service Area |
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For service standards related to film and video classification, please visit the Ontario Film Review Board.
We welcome your comments and inquiries. There are many ways to contact us.
